Dear Malaysia Airlines, I hope someone will be kind enough to acknowledge this message since my attempts on getting the message across via both Instagram DM and customer service representative have been unproductive. It has been quite a frustrating experience dealing with your digital interface over the last 1 week, and although I speak for myself, I believe a lot of us would be grateful if you could urgently look into rectifying all the bugs and errors on your online booking system (web & mobile).
After countless attempts of trying to make a flight redemption via your (rather “buggy”) website and mobile app over the last 12 hours, my credit card has been mistakenly charged twice and my enrich points deducted even before I was able to make a successful booking.
I’ve called customer service twice since 11.27pm - the first time round I was advised by Ms. Ima to wait 15-20 minutes for the issue to be rectified (and the missing points reinstated) before I re-attempt my booking. No luck after 30 minutes, so I called again. The second customer service representative Mr. Jason was very apologetic (unlike the one before) and helpful. I was given the same script - wait for 30 minutes and the issue should be sorted by then. Mr Jason promised to rectify the issue and call back within 10 minutes (which he did). When I spoke to him at 12.55am, Mr. Jason kindly advised me to try booking again via your website in another 3 hours in order to avoid a repetition of the previous ordeal (it appears that the customer service team are also having issues with your system at their end too). All this unnecessary inconvenience, in an attempt to book an urgent flight departing Singapore in less than 12 hours.
Last Thursday, while attempting an online check-in, I tried to update my passport details, seat selection and meal preference on an existing online booking, but gave up after several failed attempts (Error 4631-4360; I sent the screenshot via DM on IG but nobody responded up till now).
3 months ago, on my flight to Beijing, I was informed by the stewardess that they did not have a record of my vegetarian meal in spite of the fact that it was clearly stated on my printed copy of the flight itinerary (which I presented to her on board).
There are issues on almost every possible function on your “Manage Booking” tab; and it's just too tedious for us as customers to keep having to screenshot and report every error we encounter on your web interface. Ironically, I remember having a much better experience with your online booking system 3-5 years back (before the current system upgrade).
My point is, your online booking system needs to be professionally evaluated, properly tested and improved urgently; and as a loyal customer I would be very grateful if you could make an effort with this.
Thank you so much for your kind attention.
message board app 在 Hannah Tan Facebook 的精選貼文
Dear Malaysia Airlines, I hope someone will be kind enough to acknowledge this message since my attempts on getting the message across via both Instagram DM and customer service representative have been unproductive. It has been quite a frustrating experience dealing with your digital interface over the last 1 week, and although I speak for myself, I believe a lot of us would be grateful if you could urgently look into rectifying all the bugs and errors on your online booking system (web & mobile).
After countless attempts of trying to make a flight redemption via your (rather “buggy”) website and mobile app over the last 12 hours, my credit card has been mistakenly charged twice and my enrich points deducted even before I was able to make a successful booking.
I’ve called customer service twice since 11.27pm - the first time round I was advised by Ms. Ima to wait 15-20 minutes for the issue to be rectified (and the missing points reinstated) before I re-attempt my booking. No luck after 30 minutes, so I called again. The second customer service representative Mr. Jason was very apologetic (unlike the one before) and helpful. I was given the same script - wait for 30 minutes and the issue should be sorted by then. Mr Jason promised to rectify the issue and call back within 10 minutes (which he did). When I spoke to him at 12.55am, Mr. Jason kindly advised me to try booking again via your website in another 3 hours in order to avoid a repetition of the previous ordeal (it appears that the customer service team are also having issues with your system at their end too). All this unnecessary inconvenience, in an attempt to book an urgent flight departing Singapore in less than 12 hours.
Last Thursday, while attempting an online check-in, I tried to update my passport details, seat selection and meal preference on an existing online booking, but gave up after several failed attempts (Error 4631-4360; I sent the screenshot via DM on IG but nobody responded up till now).
3 months ago, on my flight to Beijing, I was informed by the stewardess that they did not have a record of my vegetarian meal in spite of the fact that it was clearly stated on my printed copy of the flight itinerary (which I presented to her on board).
There are issues on almost every possible function on your “Manage Booking” tab; and it's just too tedious for us as customers to keep having to screenshot and report every error we encounter on your web interface. Ironically, I remember having a much better experience with your online booking system 3-5 years back (before the current system upgrade).
My point is, your online booking system needs to be professionally evaluated, properly tested and improved urgently; and as a loyal customer I would be very grateful if you could make an effort with this.
Thank you so much for your kind attention.
message board app 在 A Happy Mum Facebook 的最佳解答
{Giveaway} For those of you who love Disney and are looking for activities for your kids this holiday, this is for you! We are loving our new Frozen and Car Shuffle Games from Cartamundi Asia Pacific, a Belgium producer of card and board games.
For the Frozen game, the aim is to make as many complete crystals for your characters as you can, earning more points whenever you land your crystal on a snow castle. For the Cars game, the winner is the one who passes all three cars at the finising line first, using cards that allow you to take one step, two steps, overtake or even send your opponent to the pit crew. I asked the girls which game they prefer and they couldn't even decide, telling me that they LOVE both so much!
What is so unique about these Shuffle Cards is that it becomes interactive when you download the apps! For instance, you can play the Frozen game using a different set of rules in the app and use it to help you tabulate the scores to determine which character emerges as the champion. Using a tablet with the Cars app creates a closed circuit race course instead of straight roads for the cars to compete. Of course, you can also play the cards the good old fashioned way without using any apps, which is actually what we prefer to do.
These exciting games have kept the girls occupied recently and they also made them put on their thinking caps, find creative ways to solve a problem and learn about true sportsmanship. They are definitely a good way for the family to come together to bond, especially on rainy days or days when you just feel like staying indoors. You can also use them as a fun activity when you are out with friends on a playdate too, and they will help to keep the little ones entertained and happy.
The Shuffle Card games will be available across Singapore in all major bookstores and gift shops from July onwards. Here's a giveaway for you to experience and play with them firsthand!
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GIVEAWAY! A Happy Mum is now giving away a bundle set of the Frozen and Cars Shuffle Cards on Facebook. I have another set to give away on Instagram so hop over to @ahappymum for another chance to win. To participate on FB,
1) Follow A Happy Mum and Cartamundi Asia Pacific
2) Like and share this post
3) Comment on this post and tell me why you wish to win
This giveaway ends on 14 Jun 2359hrs. The winner will be picked randomly and announced here and via direct message. He/she will have 48hrs to respond or a new winner will be picked. This giveaway is in no way sponsored, endorsed or administered by, or associated with, Facebook. Best of luck!
#ahappymum #ahappymumgiveaway #cartamundi #cartamundicards #disney #shufflecards